Refund policy

Return & Refund Policy

 

Thank you for shopping with Momenteer, operated by Self Retreat LLC. We want you to love your gear. If something isn't right, here's how returns and refunds work.

 

Return Window

You may request a return within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging with all tags attached.

 

How to Start a Return

Email us at support@bemomenteer.com with your order number and the reason for your return. We'll respond within 1-2 business days with return instructions and, if applicable, a return shipping address.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or defective.

 

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We will provide a free replacement or a full refund, including shipping costs, at no cost to you.

 

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless defective. Any such exceptions will be noted on the product page.

 

Cancellations

Orders may be cancelled for a full refund within 12 hours of purchase, provided the order has not yet shipped. After that window, our standard return policy applies.

 

Contact Us

Questions about your return or refund? Email support@bemomenteer.com or write to us at Self Retreat LLC, 8421 Stillbrook Ave, Tampa, FL 33615, United States.